Booking Terms and Conditions

1. Introduction

The purpose of this document is to regulate the GENERAL CONTRACTUAL TERMS AND CONDITIONS governing online booking services with HOTELES PABISA SLU, with Spanish Tax Code (NIF) B-57358202, with registered address in Avinguda Fra Joan Llabrés, 10 post code 07600 Palma de Mallorca and entered in the Companies Registry of Mallorca, Volume 2149, Book 0, Section 0, Folio 49, Page PM51461. Entry 1. The terms "You" and "User" are used herein to refer to all individuals that access www.pabisa.com (henceforth, Website) for any reason, and those using the services provided on the portal. The use of these services, assumes that the user fully and unreservedly accepts the validity of all the General Contractual Terms and Conditions set out in the most recent, updated version of these General Conditions. As the Customer, you declare that you are of full contractual age and have the legal capacity to be bound by these General Contractual Terms and Conditions with PABISA.PABISA declares that the procedures for obtaining the services offered are those set out in the General Contractual Terms and Conditions, in addition to any other conditions that may be specified on the screen whilst browsing, you therefore declare that you know and agree that these procedures are necessary to enable you to contract the services offered on the Website.

2. Use of HOTELES PABISA online Reservation services

2.1. On-line Reservation Services

2.1.1. The online Reservation services are for reserving a room at any Pabisa Hotels hotel.

The use of these services implies the full acceptance, without reservation, and the validity of each and every one of the General Booking Contractual Terms and Conditions covered by the latest, updated version of these General Contractual Terms and Conditions.

2.1.2. Procedure for entering into a contract:

when using the service, the User will receive a confirmation e- mail which will include his or her reservation booking number. That e-mail serves as proof of your reservation and confirmation of its acceptance.

2.1.3. Guarantee and cancellation policy:

reservations made through this website will be guaranteed by the credit card provided by the User when filling in the form. The following cancellation charges will be applied to Users who cancel their reservation:

  • No cancellations charge will be applied for reservations cancelled 4 weeks before arrival date.
  • 10% of the total of the reservation will be charge when cancelled between 4 weeks and 2 days before arrival date.
  • Cancellations made 1 day before arrival date will be charged 50% of the total reservation.
  • Clients will be charged 100% of the total of the reservation in the case of No Show.
  • In the case of an early departure 100% of the total of the reservation will be charged.

In order to cancel a reservation the User should send an email to: reservations@pabisa.com indicating: - Reservation number. - Number of people. - Dates of reservation (arrival and departure). - Hotel in which the reservation has been made.

Our Reservations team will personally handle any cancellation request you may have, Monday to Friday from 9 am to 6 pm on 902 995 779

2.1.4. Prices per room and per night. The prices shown on our website include VAT.

2.2. Use of the services

The user is committed to use all the services according to the law, moral, good customs and public order, as it is state in the actual General Contractual Terms and Conditions. Consequently, the user is obliged to not use the services with illicit and/or contrary purposes to what is state on the actual Contracting General Terms and Conditions, detrimental rights and/or interests of third parties or damaging the services of PABISA and/or its image.

2.3. Variability of the system

PABISA could, for more agility and on the user’s benefit, modify unilaterally, at any time and without previous notice, the services given, or the operating capacity conditions, techniques and uses of the services, through the publication of those aforementioned modifications on this Web Site with the purpose that they could be known and again accepted by the clients. PABISA always wants to improve their services and to establish an optimal level of quality, therefore the users could suggest modifications which they deem useful by contacting the staff responsible for the website.

3. Protection of Users’ personal data by PABISA

Statutory Law 15/1999 (LOPD): The personal data supplied during the booking process will be kept in a file under the responsibility of HOTELES PABISA SLU in order to process the booking. Users may exercise their right to access, rectify, cancel or oppose to the management of this personal data by writing to HOTELES PABISA SLU, at the registered address Avinguda Fra Joan Llabrés, 10, Palma de Mallorca – Balearic Islands (Spain) with a copy of their personal identification enclosed. The personal data provided to us will be used to keep you informed by email or other means of contact, of the promotions or offers provided by HOTELES PABISA SLU, You may oppose to receiving such information by ticking the corresponding box in our data sheet. If you are booking accommodation on behalf of someone else, you must obtain their consent to use their personal information and inform them of the aforementioned terms and conditions of providing said data.

4. Right to modify terms and/or General Contractual Terms and Conditions

PABISA reserves the right to make unilateral modifications to any part of the General Contract Conditions in any manner it deems appropriate without giving previous notice, and will inform the users of the modifications made via Web Site so that they can once again be accepted.

5. Safeguarding the General Contractual Terms and Conditions

If any of the stipulations in these General Contractual Terms and Conditions is declared null or ineffective, the rest of the conditions will remain under the terms agreed.

6. www.pabisa.com and acceptance of rules of use

The User is aware that the use of the online Reservation services implies full acceptance, without reservation, of each of the clauses that make up the Website Rules of use, according to the version published by PABISA at the moment when the Customer agrees to contract the service. These rules of use complete these General Terms and Conditions in all matters in which they are not in conflict with them. For this reason, Users should be aware of the importance of checking the rules on this page before accessing and/or using the services.

7. Applicable Law and Competent Jurisdiction

These conditions shall be governed by Spanish law, which shall govern all matters not covered by these conditions involving their interpretation, validity and execution. PABISA and the User, expressly renounce all other codes of law, undertake to be bound by the Courts and Tribunals of the place of residency of the User for any controversy deriving from the provision of the services subject to these General Terms and Conditions. In the event that the User is resident outside Spain, PABISA and the user, expressly renounce all other codes of law, and agree to be bound to the courts and tribunals of the city of Palma de Mallorca (Spain).

8. Data Protection

INFORMATION ON STORAGE OF PERSONAL DATA.

In compliance with article 5 of statutory law 15/1999 of 13 December on Personal Data Protection, HOTELES PABISA SLU hereby informs you that the Personal Data you have supplied to us on our website will be kept in files under the responsibility of the company HOTELES PABISA SLU.

PURPOSE OF DATA HANDLING.-The information obtained in the online contact form will be used to comply with requests and petitions received via the web page. The data obtained through the booking process will be used to enable us to meet such requests and for the remission of the aforementioned service via email.

RIGHTS OF PARTIES CONCERNED- Users may exercise their right to access, rectify and cancel the data contained in the indicated files or oppose to the management of this personal data by writing to HOTELES PABISA SLU at the registered address Avinguda Fran Joan Llabrés, no10- Balearic Islands (Spain) with a copy of their personal identification enclosed or indeed by sending an email to info@pabisa.com specifying the subject of the mail as: cancel subscription.

THIRD PARTY DATA- If you are including personal information of a third party, you must previously obtain their consent to use their personal data and inform them of the aforementioned terms and conditions of providing this information on their behalf.

VALIDITY OF DATA

The User guarantees that the data provided is valid and accurate and undertakes responsibility to update and inform of any modifications to those responsible for the file.