What is CSR – Corporate Social Responsibility?

Environmental Responsibility ENVIRONMENTAL POLICY ENVIRONMENTAL POLICY

What do we do in pabisa hotels to help the Environment?.

  • We manage our waste and avoid pollution

  • We don´t waste water

  • We save energy

Certificates

Gold Travel Life

Pabisa Hotels has achieved the prestigious Travelife sustainability certificate for all of its establishments. This certificate is backed by the Eco-Innovation initiative from the European Union and approved by the Global Sustainable Tourism Council.

The Travelife Gold seal, awarded to the Pabisa Bali, Pabisa Orlando, Pabisa Sofia and Pabisa Chico hotels in Playa de Palma guarantees environmental, social and economic sustainability at all these establishments. It also means that all the hotels belonging to the chain are included in the Travelife Collection online catalogue with the Travelife Gold seal.

Community Responsibility CORPORATE SOCIAL RESPONSIBILITY POLICY CORPORATE SOCIAL RESPONSIBILITY POLICY

The interested parties are those persons or organisations whose interests may be affected in either a positive or a negative way by our provision of services. The Management at Pabisa Hotels have decided that the interested parties relevant to the quality control system are as follows:

  • Our clients Our clients

  • / Company shareholders Company shareholders

  • + de 200 employees + de 200 employees

  • Our suppliers Our suppliers

  • Tour operators with whom we collaborateTour operators with whom we collaborate

  • The community to which we belong The community to which we belong

  • The Civil serviceThe Civil service

Scope

  • IBETEC

    Civil service

    Pabisa Hotels and the IBETEC entity which forms part of the Balearic Government completed the installation of a TetraIB telecommunication station on the roof of the Hotel Pabisa Bali in Playa de Palma at the end of May 2018. Our contribution has been to provide the local government with the space to install the equipment. This new infrastructure will contribute to improving safety in this coastal area of the island as it facilitates communication using TetraIB technology, which is used by civil service departments concerned with Safety and Emergencies in the Balearic Islands such as Ibanat, Civil Protection, the Emergency Service SEIB112, SAMU061 ambulance service and the majority of the local police forces.

  • Palma 365 Foundation

    Palma 365 Foundation

    The Palma de Mallorca 365 Tourism Foundation is a non-profit public body with mixed management, or public-private management, dealing with matters of tourism and promotion outside the islands, formed by the Palma City Council, as majority member, the Balearic Port Authority and 28 private companies, all of whom hold prestigious reputations or are leaders in the tourism sector at national or international level, aiming to promote and develop tourism in the city of Palma and also across the island of Majorca.

  • Cáritas Mallorca

    Community

    Pabisa Hotels and Caritas Mallorca have signed a collaboration agreement to organise campaigns to collect toys, clothing, food, personal hygiene products and other items in collaboration with employees. Caritas is a charitable organisation which forms part of the Church of Majorca and it aims to promote, organise and coordinate charitable actions and social equality, with special attention being paid to the most vulnerable members of our society.

  • Fundació Sant Joan de Déu

    Community

    Pabisa Hotels and the Sant Joan de Deu Foundation have signed a collaboration agreement where the hotel chain has agreed to finance certain projects or action programmes brought about by the charitable organisation to help individuals and families who find themselves in a position of social vulnerability on the island of Majorca by improving their living conditions and facilitating social integration and opportunities to find employment.

  • Es Refugi

    Community / Suppliers

    The hotel chain continues to collaborate with Es Refugi, an altruistic association which works to provide shelter and meet the basic needs of people at risk of social exclusion.

  • Fundación de Banco de Alimentos de Mallorca

    Community / Suppliers

    Pabisa Hotels continues to collaborate with the Majorcan Food Bank Foundation by contributing to the channelling of surplus food items produced by our society to ensure that they reach those in need.

Responsibility to the market QUALITY POLICY QUALITY POLICY

Commitments of the Quality Control System

  • To fulfil the requirements of our clients and guests.
  • Attend to our clients with in a professional and courteous manner, analysing their expectations and striving to achieve them
  • Guarantee our clients’ comfort and safety in our facilities
  • Encourage continuous development of our Quality Control System
  • Provide the human, technical and material resources for our objectives to be met
  • The management at the Bali, Chico and Sofía hotels and the Orlando aparthotel, along with the Board of Directors of Pabisa Hotels are committed to ensuring that our policy is known, understood and applied in an effective manner by all members of our team. Ensure all decisions made by the executive team are ethical and ensure safe and sanitary work conditions for our employees.
  • Promote the development of Human Resources and generate a good working environment
  • Promover el desarrollo de los RRHH y generar un buen ambiente de trabajo.
  • Establish yearly objectives, and a periodical follow-up of our quality indicators. Continuous training of the work force to improve competitiveness, keep up to date, as well as comply with local regulations.
  • Satisfy our clients as well as our shareholders
  • Encourage our suppliers to adapt to the established quality criteria
  • Paying attention to the risks, opportunities and changes that occur within the business context and adapting to market requirements.
  • Train and equip the whole team in order to be aware of and ensure efficiency at work.
  • Promote communication and awareness amongst all the employees and collaborators of the organisation, achieving a high level of involvement and teamwork.
  • Insist on quality from collaborators and suppliers.
  • Ensure compliance of the ISO 9001:2015 regulation and all current legislation.
  • The Quality Policy is communicated throughout and understood within the organisation and is revised periodically to ensure continuous adaptation.

Our mission, vision and values

Our mission Our mission

Pabisa Hotels' mission is to satisfy the requirements of our clients by continually improving the quality standards of our services and facilities. This commitment extends to rewarding our shareholders, promoting the personal and professional growth of our employees, to generating a good working environment, to actively contributing to our community and to adopting measures with the final objective of ensuring equal opportunities for both men and women and to eliminate any discrimination based on gender.

Our vision Our vision

Our vision is to adapt our production capacity in order to meet market characteristics, and to become one of the most profitable hotel chains in Playa de Palma by optimising all the resources that we have available and achieving optimum satisfaction levels for our clients.

Our values Our values

Client focused: our prime objective and greatest wish is to serve our clients and satisfy their every need. We try to concentrate on discovering their requirements in order to satisfy these needs.

Professionalism: an essential value amongst the employees of the chain is the commitment and rigour present in their daily activity.

Quality service: it is essential that the service we provide meets the expectations of our guests.

Certificates

Quality Distinction ISO 9001:2015

2017 has also been the year that Pabisa Hotels were awarded the Quality Distinction ISO 9001:2015. This accreditation has been presented to the four hotel establishments belonging to the chain, with a total of 762 rooms and 1,416 beds, and also to the office headquarters of the chain.

By adapting to the UNE-EN ISO 9001 regulation, we have demonstrated our ability to provide products and services in a coherent manner which satisfy the requirements of our clients and comply with the applicable legislation.

Responding to client reviews

  • emc2 calidad Client satisfaction and certification

  • Holiday Check Client review portal

  • TripAdvisor Client review portal

  • TUI Client review portal

Responsibility in the workplace WORKPLACE POLICY WORKPLACE POLICY


  • With regards to the employment sector, Pabisa Hotels believes in equal opportunities and cares about human and social development within less fortunate communities. With this in mind, Pabisa collaborates with several associations such as the Gira-Sol (Sunflower) Association which deals with integration in the workplace for people with disabilities.


  • Social benefits. Employees at Pabisa Hotels are given a card which entitles them to discounts at various establishments including car workshops, physiotherapy clinics, gyms, leisure centres, a bowling alley, hairdressers, car hire, domestic appliance shops and restaurants.


  • End of season meal. At the end of the season all our employees are invited to enjoy a meal with their colleagues and the management as a thank you for their hard work during the season.


  • Training provided by the company. A comprehensive training programme is provided every year for employees. The staff are able to suggest the courses that they would like to undertake.


  • Actions to improve the general health of our employees.


  • Actions to facilitate the work-life balance.

Intress

Agreement with Intress, Gira-Sol Association

We maintain an agreement with Intress, Gira-Sol Association, an organisation whose mission is to promote actions which aim to improve the health and social wellbeing of persons with mental health issues and their families, in order to achieve full integration into the community.

Employees

Employees

250 employees
36% Men
64% Women

Management level posts

Management level posts

52% Men
48% Women