General contracting conditions

PRIVACY POLICY FOR CLIENTS AND GUESTS

Please read this privacy policy carefully. Within it you will find important information regarding the processing of your personal data and your rights as contained in the existing legislation on the subject.  

This policy is posted on our website and can also be consulted at the Hotel reception where you can request a printed copy to keep for your records.

In general, the sections marked as compulsory on our forms must be filled in in order to process your requests.

Who controls the processing of your data?

HOTELES PABISA SLU

Tax Identification Number: B57358202

Address: Avenida Fra Joan Llabrés, 10 in 07600 Playa de Palma.

Emai: privacy@pabisa.com

 

What personal information do we collect?

The data we process includes information collected in the following ways:

  • From forms that you fill in and from the requests received, for example, your reservations or requests for services.
  • From information provided when contracting our services.  
  • From information generated by the provision of these services.

 

All this data is provided directly by you, or by third parties who have processed requests in your name, for example, the travel agency or tour operator with whom you have booked your accommodation.        

The data categories that we usually process are:

  • Identifying data.
  • Personal characteristics.
  • Contact details, postal and electronic addresses.
  • Financial data and transactions.
  • Data relevant to the reservation and data generated during the stay.

 

What we do with your data       

Your data will be used to manage your stay and any services included in your reservation or that you may request during your stay, compliance with our legal obligations, quality control of our services, including guest satisfaction surveys, and in order to send marketing information from our apartments and hotels to your email address unless you have ticked the box on the form provided at reception in our establishments to indicate that you do not wish to receive such information. 

 

Who can we share your data with?

We will only release your data if legally obliged to do so or for the purpose of providing the services offered/requested. For example, in the event that your reservation contains extra services provided by third party suppliers or when you have made an enquiry regarding availability involving this type of service, the personal data necessary to complete the request/booking will be given to the corresponding suppliers, and only for this purpose.

In order to comply with current public safety legislation, we must supply information regarding your stay to the State Security Services.

Legal basis for data processing

The processing of your data is based upon the execution of the contract for provision of accommodation or services and in compliance with our legal obligations, particularly those contained in Law 8/2012, of the 19th of July, on Tourism in the Balearic Islands and other relevant legislation of tourism, in Organic Law 4/2015, of the 30th of March, Regarding Public Safety and the Regulations Governing development and in fiscal and accounting regulations.

We collect statistics and undertake quality questionnaires because we have a legitimate interest in evaluating the services we provide. We send marketing communications as part of a legitimate interest in promoting our services and this activity is protected by Law 34/2002, of the 11th of July,Regarding information Society Services and Electronic Commerce, which allows marketing communications to be sent without requiring consent from persons with whom a contractual relationship exists, although only when they refer to our own services or products or those similar to the ones contracted and when the client has been offered the opportunity to refuse these mailings, which has been done via the document provided at check-in at the establishment.

How long do we keep your data? 

Your data will be kept for the duration of the contractual relationship that you have with us and for the period foreseen in the applicable legislation and during the time necessary to deal with any possible responsibilities derived from the processing. We will dispose of your data once it ceases to be necessary or relevant for the purposes for which it was collected. In accordance with current legislation we keep the hotel register with the details of the persons who have stayed at our establishment for a period of three years, counting from the date of the last page of the registration book. Data used for commercial purposes will be stored until the client requests its removal.   

What are your rights?

You have the right to be given confirmation that we are processing your data and, in that case, to access that data. You can also request that your data be corrected if there is any inaccuracy or data is incomplete, and also request erasure when, amongst other reasons, the data is no longer necessary for the purposes for which it was collected.

In certain circumstances, you may request that processing of your data is limited. In this case, we will only process the data needed to formulate, qualify or defend any claim or when it is necessary to protect the rights of other people. In certain conditions, or for reasons related to your particular circumstances, you may also oppose the processing of your data. In this case, we will stop using your data unless there is a legitimate and urgent reason which prevails over your interests or rights and freedoms, or in order to formulate, qualify or defend a claim. Also, and in certain circumstances, you can request the transfer of your data to another data controller.

You may withdraw the consent that you gave for certain purposes, without affecting the legality of the treatment of your data prior to that withdrawal and present a claim or complaint before the Spanish Data Protection Agency. 

To exercise your rights, you should send us a request accompanied by a copy of your passport or official national identification document or other valid document that accredits your identity either by post or by email to the addresses indicated in the section Who controls the processing of your data?             

You can find more information regarding your rights and how to exercise them on the following page from the Spanish Data Protection Agency website http://www.agpd.es.

ATTENTION: Please carefully read the details of your reservation and the contents of these General Conditions prior to accepting.

  • Check in time to the tourist accommodation: 01:00PM
  • Check out time from the tourist accommodation: 02.00PM

Reservation cancellation policy

  • No cancellations charge will be applied for reservations cancelled 4 weeks before arrival date.
  • 10% of the total of the reservation will be charge when cancelled between 4 weeks and 2 days before arrival date.
  • Cancellations made 1 day before arrival date will be charged 50% of the total reservation.

Clients will be charged 100% of the total of the reservation in the case of No Show. In the case of an early departure 100% of the total of the reservation will be charged.

The reservation made may be cancelled in the following manner:

  • Via the website.
  • Via email: reservations@pabisa.com
  • Via telephone: 902 995 779

Any bank fees generated by the cancellation of the reservation will be the expense of the client.

Reservation change policy

Any change to the reservation may be made at least 24 hours prior to the scheduled arrival date.

The request may be made in the following manner:

  • Via the website.
  • Via email: reservations@pabisa.com
  • Via telephone: 902 995 779

Always indicating the reservation code.  The success of any change will depend upon hotel availability at the moment of the request.

Owner of the website

The company HOTELES PABISA, S.L.U. is the owner of and responsible for this website, with registered offices at Avinguda Fra Joan Llabrés, 10 - 07600 Palma de Mallorca and tax identification number B57358202.

User obligations.

  1. The user accepts these General Conditions and consents thereto, which he comprehends and understands in their entirety.
  2. The user states that he is of age and has the legal capacity necessary to contract the services offered on this website.
  3. The user is liable for the accuracy of the data he submits when registering as a client; data that should be truthful and complete.
  4. The user is responsible for correctly stating the number of persons who are to occupy the room or apartment.
  5. The user who completes the reservation form should be authorized to do so on behalf of all members of the group included in the reservation.
  6. The user undertakes to comply with the specific rules of the tourist accommodation.

Formalization of the agreement.

The formalization of the agreement will be made upon the confirmation of the availability of the service, the acceptance by the contracting party of the general conditions and the payment thereof by credit card in the payment gateway of the bank. All transactions will be encrypted by means of a secure payment system guaranteed by the bank. This environment ensures that no credit card information will be intercepted and, therefore, will not reach any person other than the bank entrusted with processing the payment instructions of the client. The total amount of the reservation should be paid at the hotel establishment itself.

The remaining amount should be paid at the hotel establishment itself.

The price of the reservation includes those services chosen and itemized on the reservation form exclusively.

Upon completing the reservation the user will receive, at the email account furnished, the reservation voucher and contracting conditions that shall have already been given to him during the on-line reservation process.

The voucher or proof of the reservation, containing the reservation code number and details on the reservations, should be printed and kept by the user for delivery to the hotel upon arrival.

The owner of the website reserves the right to reject or request supplementary information for any reservations that fail to pass the security controls established in our e-commerce system.

Offers.

Offers will solely be valid during the period established on the website, or for the time during which they are accessible to clients for effective contracting.

Amendment of the General Conditions.

The owner of the website reserves the right to amend these General Conditions at any time and without prior notice, by means of the publication of the new conditions on this site.

If any clause included in these conditions is totally or partially declared null or invalid, such nullity or invalidity will solely affect such provision or part thereof that is null or invalid, and the rest of the general conditions shall remain in force, and such provision, or any affected part thereof, will be deemed as not established.

Applicable law and jurisdiction

The contracting parties expressly and voluntarily submit to the jurisdiction of the Courts of Balearic Islandfor the resolution of any conflicts arising out of the interpretation and application of this Agreement. The applicable legislation will be Spain.