ISO 9001:2015

Hotel Pabisa Bali, Hotel Pabisa Chico and the Pabisa Orlando Apartments, all forming part of the Pabisa Hotels chain, have been awarded the quality distinction ISO 9001:2008. These certificates have been awarded by TÜV Rheinland. During 2017, the establishments previously mentioned will update the certificate to the ISO 9001:2015.

Hotel Pabisa Sofía is currently undertaking the procedure that will allow it to obtain the ISO 9001:2015 certificate this year.

The ISO 9001:2015 certificate establishes the requirements that a quality management system must comply with. The quality management system is based upon continuous improvement, planning and the execution of actions and processes that are periodically verified and subjected to analysis to enable future decisions to be made and modifications put into place in order to guarantee the satisfaction of our clients.

The Quality Control system is applied to the following hotel services:

  • Reception

  • Food and Beverages (Bar, restaurant and kitchen)

  • Supplies and storage

  • Housekeeping and room maintenance

  • Maintenance of facilities

  • Human resources

Obtaining this recognition falls within the company strategy that has as one of our main objectives the creation of standards of quality that guarantee excellent service throughout our establishments.

The Quality Policies at Hoteles Pabisa are: - Commitment to the Quality Control system.

  • Meeting the requirements of our clients.

  • Providing our clients with the best possible customer service and professionalism, understanding and exceeding their expectations.

  • To guarantee the comfort of our clients and the safety of our facilities.

  • Promoting continuous improvement of the Quality Control system.

  • Providing the human, technical and material resources necessary to achieve our objectives.

  • Ensuring that our policies are known and applied efficiently by every member of our staff.

  • Maintaining our principles throughout the decisions of the management team, ensuring safe, healthy conditions for our workforce.

  • Promoting development of human resources and generating a positive working environment.

  • Establishing annual improvement objectives and monitoring these using our quality indicators. Continuous training for our staff to improve competitiveness and keep ourselves up to date as well as complying with legal requirements.

  • Satisfying our clients and our shareholders.

  • Encouraging our suppliers to adapt to the quality criteria established by our organisation.