QUALITY CERTIFICATES – PABISA HOTELS

TUI HOLLY 2015 FOR THE HOTEL PABISA CHICO

TUI, and the clients that have visited the Pabisa Chico during 2014, have awarded the hotel with one of the most sought after awards by all hotels, the TUI Holly 2015. This certificate rates the hotel Pabisa Chico as one of the 100 most highly valued by their clients. The TUI Holly is therefore a guarantee of client satisfaction.

Since 1994, every autumn, TUI awards the TUI Holly to the best 100 holiday hotels according to their clients. Via the largest customer survey amongst clients of the German tourist industry, half a million TUI clients decide every year which hotels are the best of the best in the international holiday market, and in 2014, the Pabisa Chico is amongst those chosen.

ISO 9001:2008 FOR THE HOTEL PABISA CHICO

Following a rigorous audit process, the hotel Pabisa Chico, part of the Pabisa Hoteles chain, has obtained the ISO 9001:2008 distinction. This certificate has been issued by TÜV Rheinland.

The ISO 9001:2008 certificate establishes the standards that a quality control system must meet. The quality control system is based upon continuous improvement, planning and executing actions that are verified periodically and also analysed for future decision making and modifications to the same in order to guarantee the satisfaction of our clients.

The Quality Control system is applied to the following hotel services:

  • Reception

  • Food and Beverages (Bar, restaurant and kitchen)

  • Supplies and storage

  • Housekeeping and room maintenance

  • Maintenance of facilities

  • Human resources

Obtaining this recognition falls within the company strategy that has as one of our main objectives the creation of standards of quality that guarantee excellent service throughout our establishments.

The Quality Policies at Hoteles Pabisa are:

  • Commitment to the Quality Control system.

  • Meeting the requirements of our clients.

  • Providing our clients with the best possible customer service and professionalism, understanding and exceeding their expectations.

  • To guarantee the comfort of our clients and the safety of our facilities.

  • Promoting continuous improvement of the Quality Control system.

  • Providing the human, technical and material resources necessary to achieve our objectives.

  • Ensuring that our policies are known and applied efficiently by every member of our staff.

  • Maintaining our principles throughout the decisions of the management team, ensuring safe, healthy conditions for our workforce.

  • Promoting development of human resources and generating a positive working environment.

  • Establishing annual improvement objectives and monitoring these using our quality indicators. Continuous training for our staff to improve competitiveness and keep ourselves up to date as well as complying with legal requirements.

  • Satisfying our clients and our shareholders.

  • Encouraging our suppliers to adapt to the quality criteria established by our organisation.